Coming Soon
Firm-Linked Client Portal
Automated case-progress updates and milestone alerts sent through a number linked to the firm, not a personal device.
WhatsApp for Law Firms
Client Updates Where Your Clients Already Are
Most Indian clients expect updates over WhatsApp - and most advocates end up sending them from a personal number, with no record and no way to hand the thread to a colleague. LegalDreams' roadmap is built to fix that.
The cost of running client updates off a personal phone
WhatsApp is where Indian clients want updates - but doing it from a personal number blurs work and personal life, leaves no firm-level record, and breaks down the moment a matter needs to be handed to someone else.
- Client conversations live on an individual advocate's personal phone, invisible to the rest of the firm.
- Sensitive documents get sent as unsecured attachments rather than access-controlled links.
- There's no record of what was communicated to a client, or when, for later reference.
- Regional-language client communication is handled ad hoc, with no consistency across a firm.
What we're building for firm-linked WhatsApp communication
LegalDreams' roadmap includes secure, automated case-progress updates and milestone alerts delivered through a firm-linked WhatsApp channel, with regional-language support and secure, temporary document links in place of unsecured static attachments - reducing data-leakage risk while keeping communication where clients actually check it.
How This Fits the LegalDreams Workflow
LegalDreams is built around one continuous chain from source document to filed, verified work product. Here is where this capability sits in that chain.
- 1A case-status change or milestone triggers an update to the relevant client.
- 2The update is sent through a firm-linked WhatsApp number, not an individual advocate's personal phone.
- 3Document access is shared via a secure, temporary link rather than a raw attachment.
- 4The firm retains a record of what was sent, so any team member can pick up the thread.
- 5Clients can be reached in their preferred language, not just the advocate's default.
What's Being Built
Coming Soon
Secure Document Links
Share case documents through secure, temporary links designed to reduce data-leakage risk compared to unsecured static attachments.
Coming Soon
Regional-Language Support
Reach clients in their preferred language to reduce communication backlogs and improve retention.
Coming Soon
Confidential-by-Design Handling
Client communication is designed to support confidential professional workflows - see our Privacy Policy for how this is framed today.
What This Doesn't Do
We would rather be precise than impressive. Here is what to keep in mind.
- WhatsApp features are not live in production today - LegalDreams does not yet integrate a WhatsApp Business/Cloud API provider. See our Subprocessors page for current integrations.
- This is not a marketing or bulk-messaging tool - it's scoped to case-specific client updates, and abuse of messaging channels is prohibited under our Acceptable Use Policy.
- Clients will need to be able to opt out of automated updates once this feature is live; details will be published before launch.
- LegalDreams does not create or guarantee attorney-client privilege through this or any channel - see our Privacy Policy, Section 12.
Frequently Asked Questions
Will this use the firm's existing WhatsApp Business number?
Our roadmap is built around a firm-linked number rather than an individual advocate's personal WhatsApp. Exact integration options will be confirmed before this feature launches - nothing is live yet.
Does LegalDreams store WhatsApp conversation content?
No WhatsApp integration is live today, so no WhatsApp conversation data is currently processed. Once this feature launches, our Privacy Policy will be updated to name the specific data categories and retention approach before it goes live.
Can clients opt out of WhatsApp updates?
Yes - opt-out will be a requirement of this feature before it launches, consistent with how we approach consent generally. Details will be published alongside the feature.
Ready to see where this is headed?
Join the waitlist for launch invites and product briefings, or talk to us about a guided firm rollout.